Pawli FAQ

Helpful answers about Pawli home goods, shipping, delivery and returns.

What does Pawli sell?

Pawli curates practical home goods and decorative pieces for kitchens, bathrooms, desks and everyday living spaces.

Where do you ship?

We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand and China.

How much is shipping?

United States shipping is $8 Standard, $15 Express, and free Standard shipping on orders of $70 or more. International shipping is calculated by destination and total order weight and is shown at checkout.

How long does shipping take?

China orders have an estimated delivery window of 7–15 days; this is an estimate, not a guarantee. International transit times for other destinations are not guaranteed and may vary by carrier and destination.

Can I use a free-shipping code?

Yes. Enter sL9fvAjJxMzWHp at checkout. It applies to shipping for orders going to the six currently configured destinations.

Will I receive tracking?

When tracking is available for your shipment, we will send the tracking details to the email address provided with your order.

Can I change or cancel my order?

Contact us as soon as possible after placing an order. We cannot guarantee changes or cancellations after fulfillment has started.

What if my order arrives damaged?

Contact us promptly with your order number and clear photos of the packaging and item so we can review the issue and advise on next steps.

How do I contact Pawli?

Email philipinola1954@hotmail.com or use our Contact page.